So they're starting CDMA training for Sprint/Nextel Blackberry Support here (We usually take the iDEN side (NEXTEL Walkie Talkie)). I'm already involved in the CDMA network and have been doing a lot of callbacks trying to own the call instead of having it go to another call center somewhere in Kentucky. I don't know if being involved in this will lead me to other things because working at EDS doesn't seem to be a place to progress. It's like they make it such a big thing to do another project in an area making you feel a little bit high above the regular agents on the floor when in all actuality you're getting paid exactly the same with more work on your back.
At this job they've had me do many things here while having walk the floor helping other agents, being involved in this other inbound call helpline for the regulars, and calling back callers that gave a low score to one of our agents in a questionnaire they had after their call to Sprint. They know I know the technical aspect of this but it seems never good enough because I'm always taken back to taking regular inbound calls like a regular agent. I really refuse to kiss anyone's ass and I just rather be recognized for the work I give but it's hard because I don't feel they give enough motivation to keep me going because of all the history I had. I don't know what to do I'm going to stay there and see how this turns out because CDMA is entirely new to this call center and there are more opportunities, I guess...
